PROCESS AND PRACTICE
You are in a foreign country that´s culture is far more different then yours and you are trying hard to do things according to the "culture´s user guide" but somehow its not working out for you. Why? There are things you can write down that other people can learn by processing the information but there are also so called unwritten laws or just ways of behaving that you cant´t learn my reading. Those things can only be learned through observation and practice.
HACKS
Use hacks that people use to complete their tasks. For example someone has put duck tape on a button that is being used for the wrong reasons. You can use those hacks to redesign. So keep your eyes open.
ERRORS
Scott mentions two kinds of errors: slips and mistakes.
A slip: you know exactly how to perform a task but you just slipped by accident. For example you try to open a window but you somehow miss grabbing the handle. You slipped.
A mistake: you have totally other mental model for solving a task and its not the "right" one. Users need extra signs to get them through stuff.
You are in a foreign country that´s culture is far more different then yours and you are trying hard to do things according to the "culture´s user guide" but somehow its not working out for you. Why? There are things you can write down that other people can learn by processing the information but there are also so called unwritten laws or just ways of behaving that you cant´t learn my reading. Those things can only be learned through observation and practice.
The best is the one who has has done it the longest. Second best is who sat next to the first one.
HACKS
Use hacks that people use to complete their tasks. For example someone has put duck tape on a button that is being used for the wrong reasons. You can use those hacks to redesign. So keep your eyes open.
ERRORS
Scott mentions two kinds of errors: slips and mistakes.
A slip: you know exactly how to perform a task but you just slipped by accident. For example you try to open a window but you somehow miss grabbing the handle. You slipped.
A mistake: you have totally other mental model for solving a task and its not the "right" one. Users need extra signs to get them through stuff.
No comments:
Post a Comment